Ynj Games LLC

Player support

Need help with Auto Cats? Email ynjgamesllc@gmail.com.

Include your device model, iOS or Android version, game version, and what happened. A description of the steps just before a problem helps us investigate. Do not send passwords or payment details.

How do play credits work?

The updated iPhone and Android versions include five free new runs each UTC day. The daily allowance resets to five at midnight UTC; unused free runs do not accumulate. Starting a new run uses one credit once its first save succeeds. The game uses the daily allowance before any earned credits.

If you want more new runs, you can choose to watch a rewarded video. One completed rewarded video grants five extra run credits when the ad provider confirms the reward. Earned credits stay in your local balance until used; the daily reset does not remove them. You can also wait for the next day's free allowance.

These changes apply to iPhone version 1.0.2 (build 4) and Android version 1.0.2 (build 9) once available from your app store. Store review and rollout can take time. Earlier Android builds allow unlimited new runs without rewarded ads; the earlier iPhone build awards one extra credit per completed ad. Installing the update preserves your existing saved runs and earned credits.

Continuing or resuming a saved run is free. It does not spend a credit or require another ad. Opening the hero picker or a failed start does not consume a credit.

Play credits cannot be purchased through in-app purchases, have no cash value, and cannot be transferred, exchanged, sold, or redeemed outside Auto Cats. They are stored on this installation, rather than synchronized across devices. Deleting the app can remove earned credits along with local saves.

Can I play offline, or when no ad is available?

The daily allowance and earned-credit balance are kept on your device and remain usable without watching an ad. Saved runs remain available without spending a credit. Ads need an internet connection and are not always available. If you have no credits and cannot watch an ad, resume a saved run or wait for the next UTC day's free allowance.

An ad that fails to load or display, or closes before a reward is confirmed, does not grant a credit. If the game reports that an earned credit could not be saved, keep the app open, make space on your device, and allow it to retry. Contact support if the balance still appears wrong; include the approximate time and the message shown.

How do I change ad privacy choices?

When available for your region, open Options → Privacy & Support → Ad privacy options, or the same option in the play-credit dialog. You can use your free daily runs and saved games without watching an ad. Auto Cats requests non-personalized rewarded ads; this still involves data processing. See the privacy policy for details about analytics, device advertising controls, and privacy requests.

Report a problem in the game

Open Options → Report Bug. Your message is sent with relevant game and device diagnostics so we can investigate. Keep the report reference shown after sending. See our privacy policy for the information included.

Delete your cloud account

1. Connect to the internet and open Options → Privacy & Support → Delete Account.
2. Read the explanation and choose Request deletion. Choosing Cancel before confirmation leaves your account unchanged.
3. Wait for Request received and keep the reference. If the request is not confirmed, try again from the same screen.
4. Return to the deletion screen and choose Refresh status to check for completion. Deletion is completed within 30 days of a confirmed request.

This deletes the cloud account, synced challenge progress, uploaded battle logs, and associated support and analytics records, subject to any required retention described in the privacy policy. You do not need to contact support to initiate deletion.

If you cannot access the game or the deletion screen, email us for help. Include an existing deletion or bug-report reference if you have one. Never send generated sign-in credentials.

Advertising providers use separate identifiers, so cloud account deletion does not automatically erase every AdMob record. For help with an advertising privacy request, email us with a description and approximate date; see the provider controls and retention details in our privacy policy.

Connection or progress problems

Check your internet connection and reopen the game. If a problem persists, report it before deleting or reinstalling the app: local saves may be lost when the app is deleted.

If you have a separate Auto Cats Dev installation, its local saves are separate from the regular Auto Cats app. Please tell us which copy you are using when reporting a problem.